For those hoping to start an MCSA training course, be aware that there are many different types of training; and you'll relate to some more than others. You will find a range of courses, whether you're new to the industry, or have a certain amount of knowledge but are about to gain acknowledged certifications. Each of these scenarios needs a specialised track, so verify that you've got the correct program prior to making a start. Find a provider that takes the time to get to know you, and what you'd like to do, and one that has the ability to supply you with enough information to arrange your thoughts.

Don't put too much store, as a lot of students can, on the training process. You're not training for the sake of training; you should be geared towards the actual job at the end of it. Focus on the end-goal. It's quite usual, in many cases, to get a great deal of enjoyment from a year of study but end up spending 10 or 20 years in a career that does nothing for you, entirely because you stumbled into it without the correct level of soul-searching when you should've - at the outset.

Make sure you investigate what your attitude is towards earning potential and career progression, and whether you intend to be quite ambitious. You should understand what (if any) sacrifices you'll need to make for a particular role, which particular exams are needed and in what way you can develop commercial experience. Have a chat with a professional advisor who has a background in the industry you're considering, and who can give you an in-depth explanation of what to expect in that role. Establishing this well before commencement of any training path has obvious benefits.

One of the most important things to insist on has to be proper direct-access 24x7 support from professional mentors and instructors. So many companies we come across only provide support to you inside of office hours (typically 9am-6pm) and sometimes a little earlier or later (but not weekends usually). Avoid those companies that use 'out-of-hours' call-centres - with the call-back coming in during office hours. It's no use when you're stuck on a problem and need an answer now.

The very best programs provide an internet-based 24x7 package utilising a variety of support centres over many time-zones. You will have an interface which switches seamlessly to the best choice of centres at any time of day or night: Support on demand. If you accept anything less than 24x7 support, you'll end up kicking yourself. It may be that you don't use it throughout the night, but you may need weekends, early mornings or even late evenings at some point.

In most cases, the typical student doesn't know in what direction to head in IT, or which sector is worth considering for retraining. Since in the absence of any commercial background in Information Technology, how should we possibly be expected to understand what any job actually involves? Often, the key to unlocking this question appropriately flows from a full discussion of several areas:

* Your individual personality plus what interests you - what work-centred jobs you like and dislike.

* Are you hoping to re-train because of a precise raison d'etre - for example, are you looking at working from home (self-employment possibly?)?

* Does salary have a higher place on your wish list than anything else.

* Looking at the many markets that computing covers, you really need to be able to take in the differences.

* Our advice is to think deeply about the amount of time and effort you're going to invest in your education.

Ultimately, the most intelligent way of investigating all this is from an in-depth discussion with a professional that through years of experience will be able to guide you.

Students will sometimes miss checking on a painfully important area - how their company divides up the training materials, and into how many separate packages. Often, you'll join a programme taking 1-3 years and receive a module at a time. This may seem sensible until you think about these factors: Often, the staged breakdown insisted on by the company won't suit you. You may find it a stretch to finalise all the elements within the time limits imposed?

Truth be told, the best solution is to get an idea of what they recommend as an ideal study order, but get everything up-front. Everything is then in your possession in case you don't finish inside of their required time-scales.

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